1. Who We Are & Scope

Autonix provides vehicle concierge, automotive service coordination, and related digital services in the San Francisco Bay Area and East Bay. Our website is autonix25.com. This policy applies to visitors, customers, prospective customers, vendors, and drivers who interact with our services.

2. Information We Collect

Depending on your interaction with Autonix, we may collect:

• Contact and account details: name, email, phone, addresses, account credentials, role, and communication preferences.
• Vehicle details: VIN, plate, year, make, model, mileage, vehicle condition, photos, inspection information, and service history supplied or obtained for a requested service.
• Booking and service details: requested work, estimates, approvals, scheduling, pickup and return locations, instructions, job status, receipts, and customer/vendor messages.
• Vendor and driver information: business contact details, service areas, availability, qualifications submitted, bids, assignments, job activity, and payment-related records.
• Technical information: IP address, device/browser details, site activity, cookies, and security logs.
• Communications: emails, texts, chat messages, and calls where the relevant feature is used.

We may also receive relevant information from service providers, payment processors, vehicle-data providers, and other parties involved in fulfilling your request.

3. How We Use Information

• Respond to inquiries, create bookings, verify service details, and coordinate service delivery.
• Match requests with available drivers, mobile professionals, and partner shops.
• Prepare estimates, obtain approvals, process payments, send receipts, and maintain service records.
• Provide account access, status updates, customer support, and security/fraud prevention.
• Improve website functionality, service quality, and operational reporting.
• Meet applicable legal, tax, accounting, and recordkeeping obligations.

We use information for marketing communications where permitted and subject to applicable opt-out rights.

4. Vehicle & Service Records

VIN, license plate, mileage, images, diagnostic details, inspection results, estimates, and repair records may be used to identify a vehicle, obtain vehicle information, recommend or coordinate requested work, and document service. Vehicle information may be shared with the assigned service provider and relevant vehicle-data providers when necessary for the requested feature.

Do not upload unrelated personal documents or photographs of people when submitting vehicle images unless specifically requested.

5. Pickup, Delivery & Location Information

We use pickup, destination, stop, and service addresses to coordinate concierge trips and mobile appointments. Where driver tracking is enabled, we may process a driver’s location and trip status to provide ETA updates and support dispatch. A customer-facing tracking link may display relevant trip status and estimated arrival information.

6. AI Assistants, Calls, Texts & Email

When you use an Autonix website assistant, AI-assisted phone service, or other automated feature, information you provide may be processed to answer questions, collect booking details, route requests, and support staff. Calls or chats may be recorded or transcribed where enabled and legally permitted, with any required notice or consent.

We may send transactional texts and emails about appointments, estimates, driver status, service progress, receipts, and account security. Promotional messages, where used, are subject to applicable consent and opt-out requirements. Reply STOP to an eligible automated marketing text to opt out; transactional communications may still be needed to fulfill a booking.

7. Payment Information

Payment transactions may be handled by third-party payment processors. We may receive transaction identifiers, payment status, billing details, and limited payment-method information, such as card brand and last four digits. Saved payment methods, where offered, are managed using the payment provider’s secure mechanisms. We do not need your full card number in ordinary customer-support messages.

Payment authorization and charges are governed by the applicable checkout disclosures and Autonix Terms & Conditions.

8. When We Share Information

We may share information with assigned drivers, service vendors, repair shops, dispatch and communications providers, payment processors, hosting/security providers, vehicle-data providers, and professional advisers, limited to information relevant to their role. For example, an assigned vendor may need your vehicle details and service request; a driver may need pickup instructions and contact details.

We may also disclose information when required by law, to protect rights or safety, or as part of a legitimate business transfer. We do not describe ordinary operational sharing as a sale of your personal information. Any advertising or analytics practices must be assessed separately under applicable privacy law.

9. Cookies & Similar Technologies

Our website may use essential cookies for login, security, checkout, and preferences. Analytics or marketing technologies may be used where configured and permitted. You can adjust browser cookie settings, though disabling essential cookies may affect site functionality.

Third-party tools may set their own cookies subject to their notices and your applicable choices.

10. WordPress Features, Comments & Media

If comments are enabled, WordPress may collect comment-form information, IP address, and browser user-agent information for spam prevention. An email hash may be sent to Gravatar if that feature is enabled. If you upload publicly displayed images, remove embedded location metadata first.

WordPress may use login and preference cookies, including a temporary browser-check cookie and cookies for logged-in users. Embedded content from other websites may collect information as though you visited those sites directly. These features apply only where enabled on the Autonix site.

11. Data Retention & Security

We retain information for as long as reasonably necessary to provide services, maintain accounts and records, resolve disputes, prevent abuse, and satisfy applicable obligations. Retention periods vary by data type and legal requirements; not all records can be deleted immediately upon request.

We use reasonable administrative, technical, and organizational safeguards, but no website or transmission method is completely secure. Avoid sending full payment card numbers or passwords through ordinary email or text.

12. Your Privacy Choices & Rights

Depending on where you live and which laws apply, you may have rights to request access to, correction of, or deletion of personal information; obtain a copy of certain information; and opt out of certain uses or disclosures. We may need to verify your identity before acting and may retain information where permitted or required by law.

California residents may have additional rights under applicable California privacy laws, including rights concerning sale or sharing of personal information if those practices occur and the law applies. We will not discriminate against you for exercising applicable privacy rights.

To submit a request, email contact@autonix25.com with “Privacy Request” in the subject line. Do not include sensitive identification documents unless we request them through a secure method.

13. Children’s Privacy

Our services are not directed to children under 13. If you believe a child has provided personal information to us without appropriate authorization, contact us so we can review the request.

14. Third-Party Websites & Services

Links, embedded content, payment pages, mapping tools, and other third-party services may have their own privacy policies. Review those notices when using those services. This policy describes Autonix’s practices, not independent third parties’ separate practices.

15. Changes to This Policy

We may update this policy to reflect changes in our services, technology, or legal obligations. We will post the revised policy with a new “Last updated” date and provide additional notice when required.

16. Contact Autonix

For privacy questions or requests, contact contact@autonix25.com or call (510) 660-6473. Website: autonix25.com.