01 / About Autonix services

Autonix offers or coordinates vehicle pickup and return, mobile mechanic services, diagnostics, maintenance, detailing, in-shop service, towing or hauling arrangements, vehicle-related errands, fuel or EV charging assistance, and other selected automotive convenience services. Some work is performed by independent service providers. Service areas, hours, capabilities, and availability vary by location and provider.

02 / Booking & service requests

• Provide accurate vehicle, contact, pickup, destination, and service information and confirm that you are authorized to request the service.
• A submitted request is not a guaranteed appointment until confirmed by Autonix or the assigned provider.
• We may contact you about estimates, scheduling, access instructions, updates, and necessary approvals using the contact information you provide, subject to applicable consent requirements.
• Availability and timing may change if the requested service, vehicle condition, parts, or transportation requirements change.

03 / Estimates & repair authorization

Where required, the repair provider will provide an estimate and obtain your authorization before beginning repairs. Diagnostic findings may change the recommended scope of work. Additional repairs, parts, or charges beyond an authorized estimate require a revised estimate and your further authorization before that additional work begins. Authorization may be documented in a legally permitted written, oral, or electronic form.

Final invoices and repair records will be provided as required by applicable law. Applicable warranty and repair-shop disclosures remain in effect.

04 / Pricing & service fees

Service estimates may include labor, parts, transportation, add-ons, applicable taxes, and other disclosed charges. A standard concierge pickup-and-return service may be priced at $50 when shown in the booking quote; actual transportation pricing, distance charges, additional stops, early pickup, and other extras are determined by the quote you accept. Promotions, complimentary services, and membership benefits apply only when expressly included in your booking.

Before you authorize a service, review the itemized estimate and any separately disclosed fees. Prices displayed as estimates are not permission to perform additional repairs without required approval.

05 / Cancellation, no-show & rescheduling

The following reflects the existing Autonix policy supplied for this page. Fees are subject to applicable law and the terms disclosed and accepted when booking.

Any applicable charge must be disclosed, reasonable, and legally enforceable. If Autonix cancels and does not perform a prepaid service, any refund due will be handled under applicable law and the booking terms. A separate Service Fees & Cancellation Policy may provide further details where made available to you.

06 / Payments, cards & receipts

Payment timing is specified in the booking or estimate. Some services are prepaid; other authorized amounts may be collected after completion. By providing a payment method, you authorize only the charges you have agreed to, including separately disclosed applicable fees. Saving a card does not authorize unapproved repairs or arbitrary additional charges.

Payment processing may be handled by third-party processors. Receipts or invoices will identify applicable charges as required by law. If an estimate changes, additional repair authorization is required before the additional work or charges accrue. Refunds, disputes, and payment corrections are handled under applicable law and the relevant transaction terms.

07 / Vehicle condition & access

• Provide working keys or agreed access instructions, accurate vehicle information, and a safe legal pickup location.
• Disclose known conditions affecting safe operation, including warning lights, leaks, brake or steering concerns, and transmission or drivability problems.
• Remove valuables and document existing damage where practical.
• Do not request a driver to operate a vehicle that is unsafe or unlawful to drive. Autonix may recommend towing or decline transportation for safety reasons.

Pre-existing vehicle conditions remain distinct from damage caused during an Autonix service. Nothing in these Terms waives rights or remedies available under applicable law.

08 / Concierge pickup, return & extras

By selecting concierge transportation, you authorize the agreed vehicle movement between the specified locations and reasonable operation necessary to perform the approved service. Additional stops, errands, fuel, charging, washing, and other extras are performed only if selected or subsequently approved, with applicable charges disclosed. Pickup and delivery status or ETA messages are estimates, not guaranteed arrival times.

Drivers may refuse an unsafe trip or request alternative arrangements. Please inspect your vehicle at return and promptly report any concern through the contact information below.

09 / Independent service providers

Autonix may arrange services with independent automotive shops, mobile technicians, detailers, drivers, or other providers. Your booking or estimate should identify the performing provider when applicable. Provider-specific warranties and legally required repair disclosures may apply. Autonix remains responsible for its own obligations and does not disclaim responsibility that cannot lawfully be excluded.

10 / Memberships & promotions

Membership benefits, prices, billing frequency, included services, usage limits, renewal terms, and cancellation rules are governed by the specific plan terms displayed at enrollment. No service is included merely because it is advertised elsewhere on the site. Any recurring billing must be disclosed and authorized under applicable law. Promotions and loyalty rewards cannot be exchanged for cash unless expressly stated.

11 / Website, portal & digital tools

VIN decoding, vehicle valuations, maintenance suggestions, recall information, service estimates, AI assistance, tracking, and other digital outputs may rely on user-provided or third-party information and may be incomplete or approximate. They do not replace an in-person inspection, manufacturer records, a qualified technician’s diagnosis, or legally required repair authorization. Keep your account credentials secure and notify Autonix of suspected unauthorized account use.

12 / Responsibility & legal rights

To the extent permitted by applicable law, neither party is responsible for losses that are remote or not reasonably foreseeable from a breach. Any contractual limitation applies only where lawful and does not exclude liability for gross negligence, willful misconduct, fraud, or rights that cannot legally be waived. Nothing here limits your statutory automotive-repair, consumer, or payment-dispute rights.

13 / Delays & events outside reasonable control

Weather, traffic, emergencies, parts shortages, provider availability, and unexpected mechanical conditions may affect timing. Autonix will communicate material changes when reasonably practicable. This section does not remove refund or other rights provided by law.

14 / Acceptable use

Do not provide fraudulent information, misuse accounts or booking systems, harass personnel or providers, or request unlawful or unsafe vehicle operation. We may decline or suspend a request where reasonably necessary for safety, security, or lawful operations.

15 / Changes to services & terms

Autonix may update these Terms prospectively by posting a revised effective date. Material changes to an existing booking or agreed price require any notice or consent required by law. Updated website terms do not retroactively authorize new charges or repairs.

16 / Governing law

These Terms are governed by California law, subject to mandatory consumer protections and other applicable law. Any dispute process or venue is subject to applicable legal requirements.