1. Concierge Pickup & Vehicle Return

When both pickup and return are requested, the combined concierge transportation charge is $100. Each direction is a separate service and should be displayed as its own checkout line item.

Transportation charges help cover driver time, route coordination, and vehicle handling. Additional stops or special requests, if offered, are quoted separately.

2. Free Cancellation Window

You may cancel or reschedule at no charge when the request is made at least 24 hours before the scheduled pickup or service appointment.

3. Late Cancellation — $50

A $50 cancellation fee applies when you cancel less than 24 hours before the scheduled pickup or service appointment. This covers reserved scheduling and driver preparation.

4. No-Shows — $50

If the driver arrives and the vehicle is unavailable, access is denied, or the customer is not present as arranged, a $50 no-show fee may apply. Rebooking may involve additional charges disclosed before the new appointment is confirmed.

5. Rescheduling

• At least 24 hours in advance: free.
• Less than 24 hours in advance: a $15–$25 adjustment fee may apply, depending on service type.

6. Special Circumstances

Autonix may waive fees for emergencies or exceptional circumstances at its discretion. Contact us as early as possible if your plans change.

7. How Fees Are Applied

• Scheduled pickup and return charges are disclosed in the booking summary before checkout.
• Cancellation, no-show, or rescheduling fees may arise after booking and are assessed under this policy.
• Applicable charges are reflected on the receipt or payment record.
• Where authorized, applicable fees may be charged to the payment method on file.

8. Acknowledgement

By completing a booking with Autonix, you acknowledge the applicable concierge transportation, cancellation, no-show, and rescheduling terms described here.